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TERMS AND CONDITIONS 
 
Privacy Policy 
 
SAM Publications is committed to protecting your privacy and to do it’s upmost to ensure that all personal and transactional information is protected to the highest standards. We do not store any credit/debit card details. 
 
Information that you supply is held securely and strict security procedures are followed to prevent unauthorised access. We will not sell, trade or rent your personal information to others. We confirm we will not release your Personal Information to any other company outside SAM Publications for mailing or marketing purposes unless you authorise us to do so.We keep your details on file for five years from when your last order was made with us. 
 
Your information 
 
We may collect and process the following data about you: Details of transactions you carry out through our website and of the fulfillment of your orders; information that you provide by filling in forms on our website, including, but not limited to, information provided at the time of requesting or subscribing to any service, uploading material or becoming a registered user or if you enter any competition or promotion sponsored by us; information from surveys that we use for research purposes, if you choose to respond to them; communications you send to us, for example to report a problem with or submit a comment regarding our website ; and details of your visits to our website; including, but not limited to, traffic data, location data and the resources that you access. 
 
Uses made of your information 
 
We (and our representatives) may hold your personal details in order to process your order and/or maintain your account and/or for research purposes. 
 
We may also use the details provided to send you further information on our products and services, to keep you up-to-date on new products and promotional offers you may be interested in or for research purposes. If you prefer not to be contacted by us you have the right to ask us not to process your personal data for marketing purposes. Please email our Data protection officer to update your preferences. 
 
You can exercise your right to prevent such processing by checking or un-checking (as directed) certain boxes on the forms we use to collect your data or by following the unsubscribe link on any marketing emails we send you. You can also exercise the right at any time by contacting Sophie Elliott our Data Protection Officer, Her contact email is sophie@sampublications.com. 
 
You should be aware that if we are requested by the Police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and /or user information, we are entitled do so. 
 
Use of Cookies 
 
We use Cookies to keep track of your current shopping session to personalise your experience. 
 
About cookies 
 
Cookies are files stored in your browser and are used by most websites to help personalise your web experience. Some features on this site will not function if you do not allow cookies. Click each category for more information on the cookies this website uses. 
 
Postage 
 
Postage Information 
 
Postal rates are based on weight and charged at cost current to Royal Mail. 
 
UK 
 
All post is sent by 2nd class. 
 
Expected delivery time 3/4 working days. 
 
EUROPE 
 
All post is sent by Airmail. 
 
Expected delivery time to Europe is between 7-10 working days. 
 
REST OF WORLD 
 
All post is sent by Airmail. 
 
Expected delivery time 7-14 working days 
 
All post is despatched within 5 working days of receipt of order. Usually the next day. 
 
PLEASE NOTE FOR LARGER ORDERS OR ORDERS REQUIRING SIGNATURES PLEASE CONTACT US DIRECTLY. 
mail@sampublications.com - it may be more cost effective to use a courier than the Royal Mail for orders of more than 10kg. 
 
Please contact us if you wish to place a large order, it may be more cost effective to organise this by courier. 
 
Maximum delivery time for all orders is 28 working days. 
 
If you have any queries relating to postal charges or delivery times then please contact mail@sampublications.com and someone will be happy to help. 
 
Delivery 
 
Orders received before 2pm will be despatched the same day, orders after 2pm will be despatched the next working day. 
 
UK orders have an estimated delivery time of 3-5 days, International orders have an estimated delivery time of 7-14 days. 
 
If your order does not arrive after 28 working days, please contact mail@sampublications.com, and we will be happy to assist. 
 
Returns Policy 
 
If you are not completely satisfied with your order please contact Customer service (contact details below) who will assist you further. 
 
We are happy to exchange or refund your order within 14 days of receipt. 
 
If a subscription is cancelled, the balance remaining would be credited to your bank account. 
 
Sophie: mail@sampublications.com 
 
Mark: mark@sampublications.com 
 
T +44 (0) 1234 211 245 
 
Complaints 
 
Any complaints need to be made in writing to: 
 
C. DEPT, SAM Publications 
Media House, 21 Kingsway Bedford, MK42 9BJ 
 
We will investigate and aim to be in touch within 5 working days. 
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