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About Us

HobbyZone Limited
Media House, 21 Kingsway
Bedford, MK42 9BJ

T + 44 (0) 1234 211 245      + 44 (0) 1234 325 927

 

General enquiries
mail@sampublications.com

 

Publisher
Hobbyzone Limited Under Licence from SAM Publications  
E
sophie@sampublications.com

 

Customer Care/Orders/General

E
mail@sampublications.com

 

Studio Manager
Jonathan Phillips
E
jon@sampublications.com

 

Advertising Sales
Mark Willey
E 
mark@sampublications.com

 

Trade Contact
Mark Willey
E
mark@sampublications.com

 

Webmaster
E
jon@sampublications.com


Accounts
Sophie Elliott
sophie@sampublications.com

 

Editor

The editorial email addresses below are ONLY to be used for editorial submissions.
They are NOT for subscriptions, payments or queries, back issues or Modellers Datafile orders.
Please address all these issues and general enquiries to:
mail@sampublications.com

 

Andy Evans - Group Editor

Scale Military Modeller International

Model Aircraft Monthly

Media House,
21 Kingsway, Bedford
MK42 9BJ
E
andyevans@sampublications.com

 

David Francis- Editor

Scale Aviation Modeller International

Media House,
21 Kingsway, Bedford
MK42 9BJ
E 
david@sampublications.com

 

TERMS AND CONDITIONS

 

Privacy Policy

HobbyZone Limited is committed to protecting your privacy and to do it’s upmost to ensure that all personal and transactional information is protected to the highest standards. We will not store any of your credit/debit card details.

Information that you supply is held securely and strict security procedures are followed to prevent unauthorised access. We will not sell, trade or rent your personal information to others. We confirm we will not release your Personal Information to any other company outside HobbyZone  Limited for mailing or marketing purposes unless you authorise us to do so.

 

Your information

We may collect and process the following data about you: Details of transactions you carry out through our website and of the fulfillment of your orders; information that you provide by filling in forms on our website, including, but not limited to, information provided at the time of requesting or subscribing to any service, uploading material or becoming a registered user or if you enter any competition or promotion sponsored by us; information from surveys that we use for research purposes, if you choose to respond to them; communications you send to us, for example to report a problem with or submit a comment regarding our website ; and details of your visits to our website; including, but not limited to, traffic data, location data and the resources that you access.

 

Uses made of your information

We (and our representatives) may hold your personal details in order to process your order and/or maintain your account and/or for research purposes.

We may also use your details to send you further information on our products and services, to keep you up-to-date on goods, services, and promotional offers you may be interested in or for research purposes If you prefer not to you have the right to ask us not to process your personal data for marketing purposes.

You can exercise your right to prevent such processing by checking or un-checking (as directed) certain boxes on the forms we use to collect your data or by following the unsubscribe link on any marketing emails we send you. You can also exercise the right at any time by contacting us.

You should be aware that if we are requested by the Police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and /or user information, we are entitled do so.

 

Use of Cookies

We use Cookies to keep track of your current shopping session to personalise your experience.

About cookies

Cookies are files stored in your browser and are used by most websites to help personalise your web experience. Some features on this site will not function if you do not allow cookies. Click each category for more information on the cookies this website uses.

 

Postage

Postage Information

Postal rates are based on weight and charged at cost current to Royal Mail.

UK

All post is sent by 2nd class.

Expected delivery time 3/4 days.   

EUROPE 

All post is sent by Airmail.

Expected delivery time to Europe is between 7-10 working days.  

REST OF WORLD 

All post is sent by Airmail.

Expected delivery time 7-14 days

All post is despatched within 5 working days of receipt of order. Usually the next day.

PLEASE NOTE FOR LARGER ORDERS OR ORDERS REQUIRING SIGNATURES PLEASE CONTACT US DIRECTLY. 
mail@sampublications.com  - it may be more cost effective to use a courier than the Royal Mail for orders of more than 10kg.

Please contact us if you wish to place a large order, it may be more cost effective to organise this by courier.

Maximum delivery time for all orders is 28 days. 

If you have any queries relating to postal charges or delivery times then please contact mail@sampublications.com and someone will be happy to help.

 

Delivery

Orders received before 2pm will be despatched the same day, orders after 2pm will be despatched the next working day.

UK orders have an estimated delivery time of 3-5 days, International orders have an estimated delivery time of 7-14 days.

If your order does not arrive after 28 days, please contact mail@sampublications.com, and we will be happy to assist.

 

Returns Policy

If you are not completely satisfied with your order please contact Sophie or Mark (contact details below) who will assist you further.

We are happy to exchange or refund your order within 14 days of receipt.

If a subscription is cancelled, the balance remaining would be credited to your bank account.

Sophie: mail@sampublications.com

Mark: mark@sampublications.com

T +44 (0) 1234 211 245

 

Complaints

Any complaints need to be made in writing to:

C. DEPT, HobbyZone Limited
Media House, 21 Kingsway
Bedford, MK42 9BJ

We will investigate and aim to be in touch within 5 working days.